General Description

Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as received, including the original packaging.

Non-returnable items:

Refunds:

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, a credit will be applied to your original payment method within a certain number of days.

Late or Missing Refunds:

 If you haven’t received a refund, first check your bank account, then contact your credit card company, as it may take some time for your refund to be officially posted. Next, contact your bank, as processing times can vary. If you’ve done all of this and still haven’t received your refund, contact us at {email address}.

Sale Items:

Only regular priced items can be refunded. Sale items cannot be refunded.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at {marviuch@hotmail.com} and send your item to: Cali, Colombia Carrera 15 # 12-34 B/Guayaquil.

Shipping Returns

To return your product, mail it to: Carrera 15 # 12-34 B/Guayaquil. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you can vary. For expensive items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?
Contact us at {marviuch@gmail.com} for questions related to refunds and returns.