1. Shipping Process:

Order PreparationAll orders are processed and shipped within 1-3 business days after payment confirmation. Orders placed during weekends or holidays are processed the next business day.

Packaging We ensure all our products are discreetly packaged to guarantee customer privacy. We use secure packaging materials to protect your products during transit.

2. Delivery Times:

National Shipping Delivery within the national territory takes 3-7 business days, depending on the location.

International Shipping International delivery takes 7-21 business days, depending on the destination and the recipient country’s customs regulations

3. Shipping Rates:

Shipping costs for national and international shipments vary based on the package’s weight, size, and destination. Exact rates are calculated at checkout..

4. Order Tracking:

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on the carrier’s website.

5. Shipping Issues

Delays:

If your order hasn’t arrived within the estimated delivery time, please check the shipping status using the provided tracking number. If you still have issues, contact us at marviuch.com for further assistance.

Damages or Missing Products:

If your package arrives damaged or with missing products, please contact us immediately at marviuch.com, providing your order number and photos of the damaged package. We will investigate and offer a suitable solution, such as resending the products or providing a refund.

6. Contact:

For any questions or concerns related to our shipping policy, you can contact us at:

Email: marviuch@hotmail.com
Telphone: (+57) 310 394 7052
Address: Cali, Colombia Carrera 15 # 12 -34 B/Guayaquil.
Additional Notes: Customs Regulations International shipments may be subject to taxes, duties, and customs fees imposed by the destination country. These charges are the customer’s responsibility